The system has been designed to be user-friendly and intuitive. However, if you need help there’s an online user guide (click here) and online chat (see Contact Us), which will connect you to one of our experienced Customer Service Agents.

The system will automatically find the appropriate booking class for you, so there’s no need to know or remember specific booking classes. Simply select the cabin in which you want to book and the system will do the rest.

All bookings made through this system are e-ticketable. Your e-ticket details will be emailed to you when issued.

All destinations on the British Airways route network are included (subject to your profile permissions).

No. Bookings made under the ID50 agreement with British Airways must be for company employees only.

Payments can be made by credit / charge card only during the booking and ticketing process. The credit / charge cards accepted are: American Express, Diners Club, MasterCard and Visa

Bookings are made as firm status. However, passenger’s using rebated travel may be downgraded or offloaded if a flight becomes heavily booked. Firm travel is therefore not guaranteed.

Travel in FIRST class is excluded from the ID50 agreement. If you wish to travel in FIRST the system will offer you published fares in the FIRST cabin.

No. Ticket on departure is not permitted under the ID50 agreement. However, e-tickets mean you have your ticket emailed to you before you depart for the airport.

Baggage allowances vary depending on the cabin you are travelling in and the route. Your allowance will be advised with your e-ticket confirmation.

Yes. Refunds are processed back onto the same method of payment used to make the booking and purchase the e-ticket.

Yes. All personal data is held securely and card data is processed in line with the Payment Card Industry’s Data Security Standards.

Yes.ID50 fares are fully changeable and can be changed even if your booking contains flown sectors (subject to availability and payment of any additional fares and taxes).

The maximum validity is 3 months from the first date of departure.

No. ID50 fares do not attract BA Miles or Executive Club points. Published fares do qualify

There are no limits to the number of ID50 bookings you can make - unless advised otherwise by your British Airways Account Manager.

No. Waitlisting is not permitted under the ID50 agreement.

No. Code share flights are excluded from the ID50 agreement.

No. Open tickets are not permitted under the ID50 agreement. All flights and dates must be booked.

You will need to be in possession of your British Airways booking locator and a form of ID (i.e. proof of eligibility for example a staff ID card). Also, it is your responsibility to ensure that you are holding the correct documentation for your journey. Visa requirements change from country to country, and some countries require that your passport be valid for a certain length of time after your planned arrival. We cannot accept liability for any loss you may suffer because you are not in possession of the correct travel documents.

We recommend that you check in online before travelling to your departure airport. You can do this at www.ba.com by quoting your booking reference and last name.
To check-in at one of the self service kiosks at the airport, you will need to be in possession of the credit / charge card used to make and pay for your booking.
If you require extra assistance, or have excess baggage, you can check-in at the airport.

No. This system has been designed to feature British Airways services only.

We provide an online chat facility, which can be accessed by clicking on the Contact Us link on the main menu bar. If we are shown as being offline, we have an emergency telephone number, which is: +1 866 569 4992 . This telephone number is available 24/7.

Queries and assistance required in relation to a booking travelling within 24 hours.